Sylvia Duncan
VW Service Advisor

Last week I called Valley Motors Volkswagen and spoke with Sylvia Duncan about my vehicle.  She offered to have someone look at my car while I waited since I didn't have an appointment.  Within a few minutes, Wally, the shop foreman, came out and asked me about the symptoms of my problem.  He said he would test drive the car and let me know.  Within 15 minutes, Wally had diagnosed and fixed the problem.  I wanted to let you know how pleased and satisfied I am with your service organization and specifically with Sylvia and Wally.  Being in the service business myself, I know how very important it is to satisfy the customer, and you have exceeded my expectations.  Thank you.

Very Truly Yours,
John

I wanted to commend Sylvia Duncan for her ability to communicate with your customers and to solve their problems in a professional manner.  In her many conversations with me, she has always been able to address my concerns about the service of my car and resolve some very unpleasant situations.

Sincerely,
Tim

I would like to commend Miss Sylvia Duncan for the outstanding job she did in your service advisory department. Sylvia is truly an asset to your organization, always focusing on customer satisfaction.

She is very knowledgeable of all aspects of her duties and is a "do what she says" person. I cannot recall a single time that I had my car in for service that Sylvia wasn't thorough, professional, and prompt while handling any concerns and requests that I might have. She is a true team member and someone that an employer would be proud to have as part of their team.

Kindly make this letter part of Sylvia's personal file and please advise her of my complete satisfaction.

Sincerely,
Joe

I am the owner of a 1999 Volkswagen Passat. I did not purchase my vehicle at Valley Motors, although I shall do so next time. But I have had my car serviced there for the past four years. My service advisor, Bud Swiston, has always been responsive when I telephone to schedule an appointment for routine service or other service matters. My vehicle is treated with care, and the diagnosis and repairs are done promptly and correctly. When I wait for service to be performed, Bud always has my car serviced quickly so I am not made to wait any longer than absolutely necessary. Bud makes me feel as though I am one of the most important customers, and that makes me feel special."...

Very truly yours,
Edward