Sylvia Duncan
VW/Subaru Service Advisor

Last week I called Valley Motors Volkswagen and spoke with Sylvia Duncan about my vehicle.  She offered to have someone look at my car while I waited since I didn't have an appointment.  Within a few minutes, Wally, the shop foreman, came out and asked me about the symptoms of my problem.  He said he would test drive the car and let me know.  Within 15 minutes, Wally had diagnosed and fixed the problem.  I wanted to let you know how pleased and satisfied I am with your service organization and specifically with Sylvia and Wally.  Being in the service business myself, I know how very important it is to satisfy the customer, and you have exceeded my expectations.  Thank you.

Very Truly Yours,
John

I wanted to commend Sylvia Duncan for her ability to communicate with your customers and to solve their problems in a professional manner.  In her many conversations with me, she has always been able to address my concerns about the service of my car and resolve some very unpleasant situations.

Sincerely,
Tim

I just wanted to take a moment to let you know how wonderful your Subaru staff is.  I recently purchased an Outback and have had an occasion to work with Mr. Mitchell Jaspen and the ladies at the service desk.  They are so kind and efficient.

Sincerely,
Reverend Moore

I would like to commend Miss Sylvia Duncan for the outstanding job she did in your service advisory department. Sylvia is truly an asset to your organization, always focusing on customer satisfaction.

She is very knowledgeable of all aspects of her duties and is a "do what she says" person. I cannot recall a single time that I had my car in for service that Sylvia wasn't thorough, professional, and prompt while handling any concerns and requests that I might have. She is a true team member and someone that an employer would be proud to have as part of their team.

Kindly make this letter part of Sylvia's personal file and please advise her of my complete satisfaction.

Sincerely,
Joe

I take this opportunity to express my gratitude for the courtesy extended to me during my visit and the excellent service provided to my vehicle by your Service Department. A special thanks particularly to Bud Swiston who was most helpful, courteous, and very obliging in every way. He made sure I was well taken care of and all my calls to him were answered promptly and accurately. He was also responsible for making sure that I had a loaner car available to me for the duration my car was being worked on. It's people like Mr. Swiston who set high standards of customer service at an establishment...

Overall I am very impressed with the level of service in your department and very satisfied with my experience at Valley Motors Subaru. Your entire team has been extremely helpful and courteous, and as a result, you have earned yourself another customer. Thank you again for your services, and I look forward to dealing with Valley Motors in the future.

Sincerely,
Muqeem

I am the owner of a 1999 Volkswagen Passat. I did not purchase my vehicle at Valley Motors, although I shall do so next time. But I have had my car serviced there for the past four years. My service advisor, Bud Swiston, has always been responsive when I telephone to schedule an appointment for routine service or other service matters. My vehicle is treated with care, and the diagnosis and repairs are done promptly and correctly. When I wait for service to be performed, Bud always has my car serviced quickly so I am not made to wait any longer than absolutely necessary. Bud makes me feel as though I am one of the most important customers, and that makes me feel special."...

Very truly yours,
Edward

I've just purchased my third vehicle at Valley Motors Subaru, located in Cockeysville, Maryland, and I want to identify two persons who have done outstanding work with me, in every process.

1. Mr. Phil Marshall, Leasing and Sales Consultant was the individual with whom I consulted for my most recent purchase. He was always available to me, answering all of my inquiries, never tried to ‘force’ any purchase on me. When my vehicle was delivered, he went over every bit of information needed to make certain that I was comfortable with all the details before I drove it off the lot. Without pressure of any kind, he was the most knowledgeable and helpful salesman.

2. A second person I want to commend at Valley Motors Subaru is Mr. Bud Swison (Service Department) with whom I have worked for the service needs of all three of my Subarus. He sees to it that every need that I have is well taken care of and does so in a gracious and effective manner. His attitude is that it's a real pleasure to take care of customers in thorough, prompt, efficient, and kindly way.

Both of these gentlemen are real value to Valley Motor Subaru, may their tribe increase.

Sincerely,

Clyde